Last updated: May 8, 2026
Service Policy
At Effort Activewear, we are committed to delivering high-quality products and excellent customer service. This Service Policy outlines how we support our customers before, during, and after a purchase.
1. Customer Support
Our customer support team is available to assist you with order inquiries, shipping questions, returns and refunds, product information, size guidance, and complaints or concerns.
You can contact us at:
Email: support@effortactivewear.com
We aim to respond within 48 hours on business days, Monday to Friday between 9:00 AM and 5:00 PM. Response times may be slightly longer during peak periods or holidays.
2. Order Modifications & Cancellations
If you wish to cancel or modify your order, please contact us within 2 hours of placing your order at support@effortactivewear.com. Since orders are processed within 1 to 2 business days and orders placed before 22:00 CET (Central European Time, UTC+1) are often processed the same day, we recommend reaching out as soon as possible.
For Made-to-Order products, the same 2-hour cancellation window applies. After this period, production begins and cancellation is no longer possible.
We strongly recommend reviewing your order details carefully before completing your purchase.
3. Product Availability & Accuracy
We strive to ensure that all product descriptions, pricing, and availability information are accurate. However, inventory levels may change quickly. We reserve the right to correct pricing or description errors and may cancel orders affected by technical or pricing errors. If this occurs, we will notify you and issue a full refund if payment has been completed.
4. Promotional Support & Fair Use
Effort Activewear offers bundle discounts and promotional campaigns such as Buy 1 Get 1 Free. Our support team can clarify how discounts are calculated, eligibility for promotions, and return implications on discounted orders.
Please note that discounts are based on the total number of items purchased. Returning part of a discounted order may result in recalculated pricing. Free promotional items must be returned together with paid items when applicable. We reserve the right to refuse service in cases of abuse or misuse of promotional offers.
5. Complaints & Issue Resolution
If you are not satisfied with your experience, please contact us directly. When submitting a complaint, please include your order number, a clear description of the issue, and photos if applicable. We aim to resolve all concerns fairly and efficiently.
6. Damaged, Incorrect, or Defective Products
If you receive a damaged, incorrect, or defective product, please contact us immediately at support@effortactivewear.com. We will review the case and provide an appropriate solution, which may include a replacement, refund, or store credit.
7. Service Limitations
While we strive to provide excellent service, we are not responsible for shipping delays caused by third-party carriers. We cannot guarantee uninterrupted website availability. Customers are responsible for providing accurate shipping and contact details at checkout.
8. Contact Us
For any service-related questions, please contact:
Effort Activewear is a trading name of Visions Ecommerce, registered in the Netherlands under company number 97473545.
Email: support@effortactivewear.com
Contact page: Contact us
Address: Antwerpenstraat 3, Waalwijk, 5144 CX, Netherlands
We are committed to delivering a service experience that matches the performance and quality of our products.